YOUR RELIABLE PARTNER For Video Transmission Products, Technology and Service.
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WideArea Video Technology Co.,LTD.
sales@wt-video.com Tel:86-10-82899008 Fax:86-10-62977989 Mailing Address: B601,Jiahua Tower, Shangdi 3rd Street Haidian District, Beijing P. R. China
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Support Program Overview
"Relibility and Mutual-Benefit" is WVT's main marketing conception. We believe service is a crucial factor as well as product quality to lead a win-win business. We adhere to provide our customer with comprehensive support including:
Products & Technology
Sales & Marketing
We share sales information and technique with you, we provide you with comprehensive support program to improve success rate of sales and profitability. We work continuously to improve WVT brand recognition by product's quality itself and all possible marketing manner..
Customer Service
We help customer to choose the appropriate product model to best fit project requirement and we provide free design consultation of the surveillance network.
Base on our technical strength, we would help to design customized product to match your video and datacom network project more perfectly.
We provide telephone and email support on installation of our product and integration suggestion of the whole surveillance network. In-field support may be applied in case of critical projects.
Customer service never ends after shipment at WVT, we treat it as a new start. We keep tracking of customer's application to serve them better and continuously improve our products to better than best for long term business operation. Since founded, more than 95% customers still keep positive relationship with us.
Free training on product application, maintenance, and surveillance network design is offered periodly to our customers by in-site meeting, network conference.
We are confident with our product quality and provide 10 years product lifetime warranty on all of our products.
RMA Policy
For RMA Policy , please contact us : sales@wt-video.com
Professional Service
WVT provides professional technical or Solution based support before, in or after sales, our skilled and dedicated support engineers are 7x24x365 hours' ready to assist our customers. We provide solid advices on building the best solution for your projects or select best match from our production line.
Please tell us the following information before an order:
1, What is the transmission distance? 2, How much is the optical loss budget? 3, What kind of fiber? single or multimode? 4, What kind of fiber connector? FC, SC ,or ST? 5, How many data channels do you need? Which directions? 6, What is the data format? RS232? RS422? RS485? 7, How many audio channels do you need? Which directions? 8, Do you need rack-mount units? Or standalone? 9, Do you need an indepent ethernet channel to connect two LAN network?10,What is the system topology?11, Is the project a combination of video surveillance and SCADA?
Free Testing Unit, One Month Trial
We believe performance and stability is customer's first consideration. Now don't worry about this, WVT is providing a free testing unit program. Upon your request, we may ship one free unit for your testing purpose after receive your deposit at a discount price.
Procedure for the program:
Before applying for the free testing unit, please consider the following question: 1, Do you have an active business in the surveillance market?2, Or you have interest in the product?3, Are you seeking for long term business partnership?
Professional Video Transmission Device Manufacturer
